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GENERAL INFORMATION

Why should I choose solid hardwood flooring?

Inch for inch, wood is 16 times more efficient as an insulator than concrete, 415 times as efficient as steel, and 2,000 times as efficient as aluminum. Solid hardwood flooring gives a home or business foot-cushioning comfort, natural insulation, and lasting style for the life of the home. Hardwood flooring also adds increased resale value and greater flexibility for homeowners and is versatile and can be changed to match the owner´s tastes.

 

Should I use unfinished or prefinished hardwood?
It is actually personal preference. They both have advantages. For example, if you want to match the existing woodwork, you may wish to go with unfinished so it can be stained to blend with the woodwork. However, prefinished also has some great benefits: longer finish warranties, uniform stain application, and a less time consuming and cleaner installation procedure.  Using prefinished hardwood floors gives you a more consistent look and finish that can only be produced in a factory environment, and creates much less dust when being installed in a home.

 

What can I expect if I have pets?

Pets, dogs especially, can cause scratching on the finishes that are applied to hardwood floors. Keeping their nails properly trimmed will help keep scratches to a minimum. Pollmeier does offer a line, our Antique look, that has a wire brushed finish that can help to disguise the scratches commonly caused by pets.  Also available is the Hardwax-Oil finish which allows a partial repair. This kind of floor can be refreshed by the homeowner on a regular basis. For further information please contact us.

 

My wood is denting. I thought I was buying hardwood flooring?

Hardwood contains a cell structure; therefore, if enough pressure is applied, the cell wall will collapse and a dent will appear. Closed grained species, such as Maple and Beech can show dents sooner than the traditional Oak as they have a smooth grain structure that is not as brash as Oak. However they are harder than Oak and in reality they don’t dent as easily. Please see our care section on how best to care for your Pollmeier European Beech floor.

 

Should I expect color variations in my hardwood floor?
Yes - wood is a product of nature; therefore, you will see variations from board to board in all categories. No two boards are ever the same.

 

I moved my area rug and my wood is lighter where my area rug was. What happened?
Wood goes through a natural aging process called patina. Bright sunlight can accelerate this condition. Moving area rugs or other items that may cause this effect from time to time is recommended.

INSTALLATION

Can I also glue-down a hardwood floor?
Yes. Because Pollmeier boards are precisely milled and straight-line ripped you can also use them for glue-down application on and above grade.
Our recommendation for adhesive: Check with your local retailer or supplier for a high elastic polyurethane adhesive such as Sika´s T-55 (full surface bonding) or Sika´s AcouBond System (which meets noise insulation requirements for multi unit dwellings). Other adhesives may also work, but please consult with the adhesive manufacturer for which species, lengths and widths the adhesive is recommended for use with.

 

Can I have hardwood flooring installed in my bathrooms?
It is not recommended, due to the high moisture associated with these areas. Moisture may cause unfavorable conditions for hardwood flooring.

 

When I walk across my hardwood floor, I hear popping sounds. Why?
There are a number of reasons for this condition. Usually it is caused by uneven subfloors (see manufacturer's instructions for subfloor tolerances). Improper trowel or improper adhesive could also cause this. Please use all items, tools, procedures and adhesives recommended by the adhesive manufacturer for the product being installed. In most cases, the problem is easily corrected. Please consult your installer for recommended solutions.

MAINTENANCE

How do I care for my hardwood floors?

First and foremost, wood and water don’t mix. No matter what finish your wood floor has, never pour water on your floor. While a slightly damp mop may be used on polyurethane and other surface finishes in good condition, even small amounts of water can cause the deterioration of finishes and warp the underlying wood.

 

Vacuum and/or dust mop weekly or more often if merited. Do not use a household dust treatment as this may cause your floor to become slick, dull the finish, or interfere with refinishing. Vacuuming is the best way to remove surface dust and dirt before it gets walked into the finish and dulls its luster. Vacuuming also pulls accumulated dust from the microbevels of the flooring. Make sure you use a setting that is appropriate for hardwood flooring as the beater bar can damage the finish, and certain vacuum wheels could scratch the finish as well.

 

Also, when using any maintenance product, please read the label. Always follow label directions for maintenance products, except for directions which call for using water on wood. Always use only products specifically designed for wood floors. Cleaners should be non-abrasive and should not contain Ammonia or Petroleum. Contact your local wood flooring distributor for products and specific cleaning recommendations.

 

Protect your floor. To keep dirt and grit from entering your home; use a mat at all entrances, place a throw-rug in areas vulnerable to excessive wear, and keep your mats and rugs clean. This is especially important if you put hardwoods in your kitchen – we recommend having a stone apron area around the sink, and rugs in locations that have a high risk of spills such as, the stove, work stations, dishwasher and refrigerator. Rugs out of cotton are preferred since they are easily washed. Do not use rugs with plastic lamination.

 

It is best to remove shoes, especially high heels when walking on the floor. Heels with exposed support rods or nails will dent and scratch any floor surface, even concrete and steel.

 

Wipe up spills promptly with a dry cloth. Use a slightly moistened cloth for sticky spills if necessary, but be sure to wipe the floor dry with another cloth.

 

Put felt fabric glides on the legs of your furniture; they allow furniture to be moved easily without scuffing the floor. Periodically clean glides since grit can become embedded in the fabric. Replace when the glides show wear (typically 6 to 12 months depending on use). Avoid casters made of hard materials like metals or hard plastics. If casters are necessary, use gray, non-marking rubber casters.

 

Older furniture with wooden or metal wheels can severely damage wood floors when moved. To avoid damage, place a felt-bottomed coaster under each wheel, allowing the piece to slide, rather than roll, when moved.

 

What about high traffic areas?
Due to the sophisticated finishing systems on our products the finish is very durable. Pollmeier also offers commercial friendly products for commercial environments such as Hardwax-Oil finish. Pollmeier always recommends walk-off mats at doorways and pivot points such as kitchen sinks, refrigerators, etc.

 

My wood floor has some damage. Can it be repaired?
Yes, Pollmeier offers several suggestions. If you have a minor chip or slight damage, check your hardwood retailer for a reputable color-match filler. If the damage is severe enough, you can have individual boards replaced.

 

Can I refinish my Pollmeier hardwood floor?
Yes, however, Pollmeier is not in the refinishing business, therefore, we do not have specifications on how this should be done. We'd suggest that you contact your local retailer to discuss who in your area refinishes hardwood floors, or, you may look in the yellow pages of your phone book for a list of hardwood refinishing companies in your area.

 

Can I wax my urethane floor?
Pollmeier does not recommend applying a wax finish on top of Polyurethane as it can cause the surface to become slippery and hazardous.